Last updated: August 2026

Thank you for shopping with Vicki Recommends. We want you to be happy with your purchase.

Because our apparel is made to order, we do not accept returns or exchanges simply because you ordered the wrong size, selected the wrong color, or changed your mind.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please email us at vicki@ravensreach.ca and include:

• Your order number
• A description of the problem
• Clear photos of the item and the issue
• Photos of the packaging if it was damaged during delivery

We will review the issue and work with our fulfillment provider to arrange an appropriate resolution, which may include a replacement or refund.

You should not return an item unless we have provided return instructions.

Wrong size or colour

Please carefully review your selected size and colour before completing your order.

Because our products are made to order, we generally cannot accept returns or exchanges for:

• Incorrect size selected by the customer
• Incorrect colour selected by the customer
• Change of mind
• Personal preference
• Items that have been worn, washed, or altered

Please use the size guide provided on the product page before ordering.

Order changes and cancellations

Because orders may be sent to production shortly after purchase, we cannot guarantee that an order can be changed or cancelled after it has been placed.

If you need to make a change or request a cancellation, contact us as soon as possible with your order number. We will let you know whether the order can still be changed or cancelled.

Refunds

If a refund is approved, it will normally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Shipping

Shipping charges are displayed at checkout before you complete your purchase.

Estimated delivery information is also provided during the ordering process. Delivery times can vary depending on the destination, fulfillment location, shipping method, and circumstances outside our control.

If your order does not arrive within the applicable delivery timeframe, please contact us so we can investigate the shipment and determine the appropriate next step.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Returns required by law

Nothing in this policy is intended to exclude or limit any rights you may have under applicable Canadian consumer protection legislation.

For online purchases, certain circumstances may give customers cancellation or refund rights under applicable law.

Contact us

If you have a question about an order, return, refund, damaged product, or incorrect product, please contact us at:

vicki@ravensreach.ca

Please include your order number so we can help you as quickly as possible.